The rules that apply when using Kiwi Treasure in New Zealand

Using Kiwi Treasure means accepting these conditions

By accessing Kiwi Treasure, registering an account, using any part of the website, or participating in a service made available through it, you agree to be bound by these Terms & Conditions together with any related rules, policies, promotional terms, and product-specific conditions that apply to your activity.

These Terms govern your use of Kiwi Treasure in connection with account registration, account access, wagering and gaming activity, payments, withdrawals, service communications, and any other interaction linked to the website or your account. If you do not agree to these Terms, you must not use Kiwi Treasure or continue with registration.

Certain services, offers, or payment methods may be subject to additional conditions. Where separate rules apply to a specific product or activity, those rules will form part of the agreement between you and Kiwi Treasure and will prevail to the extent necessary for that activity.

Who may register and hold an account with Kiwi Treasure

Kiwi Treasure is intended only for individuals who are legally entitled to use the relevant services. You must meet the minimum age requirement that applies in your jurisdiction and must not use the website from any territory where such activity is restricted or prohibited.

When you create an account, you confirm that the information you provide is true, current, complete, and submitted on your own behalf. You must not register for another person, allow another person to operate your account, or use the website in a way that conceals the real account holder.

We may refuse registration, decline continued access, or take further action where eligibility requirements are not met, where territorial restrictions apply, or where the account appears to have been created or used in breach of these Terms.

Your responsibilities in relation to Kiwi Treasure account use

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where unauthorised use results from matters within our reasonable control. You must take appropriate care to protect your password, device access, and account credentials.

Kiwi Treasure may allow only one account per person unless we expressly agree otherwise. Duplicate accounts, multiple registrations, account sharing, or attempts to avoid restrictions through altered details may result in investigation, suspension, or closure. Where misuse is identified, related balances, transactions, promotional entries, or winnings may also be affected.

You must keep your account details accurate and updated where relevant. If there is a change to your personal information, contact information, or payment-related details, it should be updated through the available account tools or through the appropriate support route.

Verification and review processes used by Kiwi Treasure

Kiwi Treasure may require verification at registration, during account use, before certain withdrawals or other transactions, or whenever further review is considered necessary. This may include checks connected with identity, age, address, payment method ownership, transaction activity, account consistency, or compliance-related concerns.

Where documents or supporting information are requested, you must provide material that is accurate, complete, and reasonably sufficient for the purpose of the review. The nature of the request may depend on the services used, the activity under review, and the requirements that apply at the time.

Until verification is completed to our satisfaction, some account functions may be limited, delayed, or suspended. If information appears inconsistent, unreliable, incomplete, or misleading, Kiwi Treasure may restrict activity, refuse a transaction, close the account, or take any other reasonable step connected with lawful operation and risk management.

Deposits, withdrawals, and transaction handling through Kiwi Treasure

Any payment activity carried out through Kiwi Treasure must use a method that you are authorised to use and that is accepted on the website at the relevant time. You must not use payment instruments unlawfully, submit inaccurate financial details, or fund your account through prohibited means.

Withdrawals and related outgoing transactions are subject to account status, verification, review of payment activity, and internal controls linked to security and compliance. Specific limits may vary, and processing times may depend on method and verification status. Where irregularities, incomplete checks, or account concerns arise, Kiwi Treasure may delay, refuse, reverse, or further investigate a transaction.

We reserve the right to correct processing mistakes, reverse erroneous credits, offset sums properly owed to Kiwi Treasure, and apply reasonable restrictions to payment handling where this is connected with misuse concerns, technical error, compliance review, or protection of the service.

How Kiwi Treasure treats wagers, gameplay records, and errors

All gaming, betting, and related participation through Kiwi Treasure are subject to the rules that apply to the relevant product, game, or event. A wager, game action, or related participation is not treated as accepted merely because it has been selected or submitted from your device. Acceptance depends on confirmation recorded by Kiwi Treasure systems.

If a game, market, pricing feed, settlement process, or related service is affected by malfunction, interruption, obvious error, delayed data, or other technical issue, Kiwi Treasure may suspend, void, cancel, correct, or resettle the affected activity where reasonably necessary. This may include the adjustment of balances or reversal of credits linked to that issue.

Unless applicable law requires otherwise, Kiwi Treasure records, including server-side records and internal transaction history, will be the primary source used to determine stakes, results, settlements, balances, and account activity in the event of a disagreement.

Promotional activity and offer-specific rules at Kiwi Treasure

Kiwi Treasure may make promotions, bonuses, rewards, or other account-related offers available from time to time. Any such activity is subject to these Terms together with the specific conditions attached to the relevant offer.

Eligibility for an offer may depend on territory, account history, verification status, payment method, product type, prior participation, or other conditions relevant to that activity. Particular conditions may apply to certain products or offers, and those conditions must be met in full for the offer to remain valid.

If an offer is used in breach of its rules, or where abuse, manipulation, technical error, duplicate participation, or misuse is identified, Kiwi Treasure may cancel the offer, remove associated promotional value, adjust related winnings where justified, or take additional action under these Terms.

Conduct that is not permitted on Kiwi Treasure

You must not use Kiwi Treasure in a manner that is unlawful, deceptive, abusive, disruptive, or unfair to the service or to other users. Prohibited conduct includes fraud, attempted fraud, collusion, bonus abuse, account sharing, use of false or misleading information, payment misuse, chargeback abuse, use of another person’s identity, and attempts to interfere with normal account controls or fair operation of the service.

You must also not exploit technical weaknesses, use scripts, bots, unauthorised automation, or other tools that interfere with account handling, gameplay, promotional conditions, or transaction processing. Any attempt to access systems without permission, compromise security, or interfere with data integrity is prohibited.

Where Kiwi Treasure identifies such conduct, we may investigate the activity, suspend or close the account, void related transactions, withhold payments where justified, report concerns where required, or take any other reasonable step connected with protecting the service and complying with applicable obligations.

Restriction, suspension, and closure of a Kiwi Treasure account

Kiwi Treasure may restrict, suspend, or close an account where this is necessary for verification, security, safer gambling measures, payment review, compliance, suspected breach of these Terms, inactivity handling, or other reasons reasonably connected with lawful operation of the service.

Some restrictions may be temporary while checks are completed. In other situations, closure may be immediate where the issue is serious, repeated, or incompatible with continued use of Kiwi Treasure. If an account is restricted or closed, related service access, balances, withdrawals, and promotional participation may also be affected depending on the circumstances.

You may also request account closure, subject to any outstanding verification requirements, unresolved transactions, or ongoing reviews that reasonably need to be completed first. Certain records may continue to be retained after closure where this is required by applicable law or is necessary for compliance, security, dispute handling, or legitimate operational purposes.

Responsible gambling controls linked to Kiwi Treasure services

Kiwi Treasure may provide account settings, restrictions, cooling-off measures, or other tools intended to support more controlled use of gambling services. Availability may vary depending on the service, account type, and location involved.

If a responsible gambling restriction, exclusion, or related control has been requested or applied, you must not attempt to avoid it through another account, altered details, or access through a third party. Such conduct may result in further restrictions or permanent closure.

We may also take protective action where account behaviour raises concerns connected with safer gambling, vulnerability, or loss of control, subject to the information reasonably available and the obligations that apply to the service.

Complaints, legal responsibility, and use of Kiwi Treasure materials

If you wish to raise a complaint about account activity, settlement, payment handling, restriction of service, or another matter connected with Kiwi Treasure, you should do so through the relevant contact route made available through the service and provide enough detail for the issue to be reviewed properly. We may request further information where reasonably necessary to investigate the matter.

In reviewing a dispute, Kiwi Treasure may examine account history, technical records, communications, payment logs, gameplay records, and other materials relevant to the issue. Complaints should be raised within a reasonable time after the matter becomes known, since delay may affect the availability or reliability of relevant records.

Subject to applicable law, Kiwi Treasure will not be liable for losses that are indirect, consequential, unforeseeable, or caused by your own breach of these Terms, misuse of the service, or failure to protect your account credentials. Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by law.

All rights in the Kiwi Treasure website, branding, software, text, graphics, interfaces, and related materials remain owned by Kiwi Treasure or its licensors unless stated otherwise. You may use the website only for lawful personal use connected with the intended service. You must not reproduce, copy, modify, distribute, scrape, republish, reverse engineer, or commercially exploit any part of the service except where applicable law permits or prior written authorisation has been obtained.

Changes to these Terms and legal interpretation

We may amend these Terms where reasonably necessary to reflect legal, regulatory, technical, operational, or commercial developments. The version in force at the time of your use of Kiwi Treasure will apply unless a different treatment is required by applicable law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted. A delay or failure by Kiwi Treasure to enforce a provision does not amount to a waiver of that provision.

Questions relating to interpretation, severability, transfer, enforceability, or the legal framework governing these Terms will be assessed subject to applicable law and the contractual structure connected with the relevant service.